Electronic Services Specialist (Administrative)
Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 175+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
Why join this team?
We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility
What You'll Do:
The Electronic Services Specialist is accountable for performing activities to support executing customer transactions while ensuring transactions are in compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). Incumbent may also perform additional administrative duties in support of wire room operations including opening and closing and balancing activities.
Essential Duties:
Monitor, review and release wires from all online queues and perform duties to ensure work is processed in a timely, efficient manner and meets all established guidelines
Perform wire related research and respond to inquiries regarding wires (e.g. customer requests, legal requests)
Perform beginning and end of day balancing procedures
Assist customers with activating wire authentication PINs
Perform administrative activities to support customers including user profiles, customer profiles, permissions, templates
Perform customer callbacks as required by bank policy and customer wire agreements
Support incoming customer and banker inquiries
Assist with testing of system upgrades and troubleshooting of system issues
Qualifications:
1-3 years banking experience
Associate degree or equivalent
Understanding of Electronic Payments including Wires, Real Time Payments and ACH, SWIFT Network, Clearinghouse
Familiarity with Banking Regulations such as Dodd-Frank, Reg E; Previous customer contact experience a plus
Excellent customer service skills
Excellent communication skills
Ability to work flexible hours
Team player
Advanced knowledge of Word and Excel
Excellent attention to detail
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.
