FL Technician 1 (Administrative)

Job Title:

Technician 1

Organization Name:

Colorvision International, Inc

Website:

https://www.colorvisionint.com

About Our Organization:

Originally founded in 1977 by entrepreneur Dick Simmons, Colorvision has grown from humble beginnings into a global imaging technology company. Now part of the DNP Imaging America Family, Colorvision is an industry leader in the world of attraction photography solutions. After 45 years of encapsulating memories for guests the world over and providing creative technology for our partners, Colorvision continues to push attraction imaging to the next level.

Job Code:

Tech

Department:

Technical Support

Division:

Tech Services

Reports To:

Manager of Technical Support

Job Location:

Orlando, FL - 32837

Hours/Week:

40+

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health FSA
401k

Voluntary Short-term/Long-term disability
Basic/Voluntary Life & AD&D Insurance
Vacation
Holidays

FLSA Status:

Non-Exempt

Prepared By:

Jhenifer Morillo

Prepared Date:

December 4, 2024

Job Purpose

As a Technician 1, you will provide exceptional technical support to our Operations team, Licensing Team, and licensees. Your primary responsibilities include troubleshooting, repairing, and maintaining various technical equipment to ensure smooth operations and high-quality service. This role involves significant on-site installations and intense travel, especially between March and June, to support the annual setup of seasonal licensees and new installs in collaboration with our engineering department. A sense of urgency and attentiveness to customer needs is essential to excel in this role.

Tasks

Technical Support and Operations
PC and Peripheral Support

Assemble, repair, and test PCs.

Install and configure operating systems and application software (Windows only).Install and test CRT and LCD monitors.Install, configure, and repair various printers.

Point of Sale and Camera Systems

Install, configure, and troubleshoot point of sale systems.

Install, configure, and test analog and digital cameras.

Network and Wiring

Perform network cabling, configuring, and troubleshooting.Conduct occasional wiring and soldering (e.g., making special cables, specialized hardware).

Customer Support

Provide phone support, including after hours and weekends on a rotating schedule.

Conduct on-site service to resolve technical issues efficiently.Perform on-site installations for various technical equipment and systems.Answer tech support line, solve quick problems, and dispatch calls to technicians.Log calls, run performance reports, and follow up to ensure all service requests are resolved satisfactorily.Maintain a sense of urgency to complete tasks promptly and effectively.Be attentive to the needs of customers, ensuring their issues are resolved quickly and to their satisfaction.Answer calls and troubleshooting after hours on an on-call rotating schedule.

Travel

Extensive travel required, particularly from March to June.

Travel to support the annual setup of seasonal licensees and new installs.Collaborate with the engineering department on new installations and system setups.Ensure all technical equipment and systems are installed and configured correctly at various locations.

Other Duties
Display pleasant, positive, and supportive behavior towards all personnel.Maintain a clean and organized work area.Follow all company policies as stated in the employee handbook.Ensure reliable transportation. Perform other duties as assigned.
Environmental Demands
Work in various environments, including warehouses, office spaces, hotels, and outdoor locations like theme parks.Indoor locations are temperature-controlled and frequently noisy.Outdoor locations are subject to extremes of heat, cold, humidity, and noise.
Physical Requirements
Ability to stand, sit, walk, and perform detailed work for long periods.Ability to reach, bend, stoop, twist, kneel, and lift items up to 50 pounds occasionally.Ability to climb ladders and scaffolding with stability, and crawl into small, elevated spaces.Manual dexterityAbility to hear and speak clearly.Ability to operate a motor vehicle with a valid drivers license and follow traffic laws. (Required)
Mental Requirements
Positive, enthusiastic approach; good judgment.Ability to work under stress and with people from diverse backgrounds and cultures.Ability to read, perform math functions, and communicate effectively.Not afraid of heights.Ability to cooperate and work as a team with co-workers.
Equipment/Machinery Used
Various technical equipment and tools, cameras, computers, printers, cash registers, vehicles, dollies, shipping equipment, computer keyboard, fax machine, calculator, telephone, credit card machine, cleaning supplies, small hand tools, heat press, monitors, soldering iron.

Work Activities

Interacting With ComputersCommunicating with Supervisors, Peers, or SubordinatesGetting InformationUpdating and Using Relevant KnowledgeMaking Decisions and Solving ProblemsOrganizing, Planning, and Prioritizing WorkRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationProcessing InformationThinking Creatively

Detailed Work Activities

Collaborate with others to resolve information technology issues.Conduct research to gain information about products or processes.Document operational activities.Install computer hardware.Install computer software.Maintain computer hardware.Modify software programs to improve performance.Monitor computer system performance to ensure proper operation.Provide recommendations to others about computer hardware.Provide technical support for software maintenance or use.Read documents to gather technical information.Recommend changes to improve computer or information systems.Resolve computer software problems.Supervise information technology personnel.Teach others to use computer equipment or hardware.Test computer hardware performance.Test software performance.Train others in computer interface or software use.Update knowledge about emerging industry or technology trends.

Work Content

Physical Demands
the employee is occasionally Climb or balance; Stoop, kneel, crouch, or crawl; the employee is frequently Stand; Walk; Sit; the employee is regularly Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear;

Lifts Weight or Exerts Force Work Environment
the employee is occasionally Up to 10 pounds; Up to 25 pounds; Up to 50 pounds;

Vision
Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus;

Work Environment
The employee occasionally works near moving mechanical partsOutdoor weather conditionsRisk of electrical shock

Qualifications

Education and Experience

Years of Experience

1

Education

High School/G.E.D

Additional Information

Outgoing, friendly personality.
Strong interpersonal skills.
Excellent oral and written communication skills.
Conflict resolution skills.
Willingness to learn.
Ability to provide own transportation to fulfill job requirements.
Ability to work after business hours and weekends as necessary.
Honesty, integrity, and ability to work as a team with co-workers.
Other Requirements:
Ability to work flexible hours as needed.
Willingness to travel extensively, particularly from March to June, for the annual setup of seasonal licensees and new installs, collaborating with the engineering department.
Maintain a sense of urgency to complete tasks promptly and effectively.

Skills

Basic Skills
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Instructing
Teaching others how to do something.
Service Orientation
Actively looking for ways to help people.
Coordination
Adjusting actions in relation to others' actions.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Negotiation
Bringing others together and trying to reconcile differences.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Operation and Control
Controlling operations of equipment or systems.
System Skills
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Systems Analysis
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Time Management
Managing one's own time and the time of others.
Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Desktop Computer Skills
Databases
Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Graphics
Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Internet
Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Navigation
Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations
Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets
Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Word Processing
Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents

Knowledge

Required
Computers and ElectronicsCustomer and Personal ServiceEnglish LanguageTelecommunications
Preferred
Engineering and Technology

Tools

Computer tool kits
Computer tool kits
Desktop computers
Desktop computers
Floppy disks
MS-DOS-bootable disks
Hard disk arrays
Redundant array of independent disks RAID systems
Mainframe computers
Mainframe computers
Network analyzers
Network analyzers
Notebook computers
Notebook computers
Power meters
Power meters
Punches or nail sets or drifts
Punchdown tools
Reflectometers
Reflectometers
Screwdrivers
Screwdrivers
Special purpose telephones
Multi-line telephone systems
Tape arrays
Digital tapes
Wire lug crimping tool
Wire crimpers

Technology

Web platform development softwareOperating system softwareDevelopment environment softwareData base user interface and query softwareData base management system softwareObject or component oriented development softwareEnterprise resource planning ERP softwareConfiguration management softwareGraphics or photo imaging softwareEnterprise application integration softwareApplication server softwareBusiness intelligence and data analysis softwareComputer aided design CAD softwareBackup or archival software
Microsoft Volume Shadow Copy ServiceSymantec LiveStateVeritas NetBackupDisaster recovery software
Desktop communications software
CrossTec NetOp Remote ControlSymantec pcAnywhereStac Software ReachOutRemote control software
Program testing software
JUnitHewlett Packard LoadRunnerDefect tracking softwarePersonal computer diagnostic software
Project management software
Oracle Primavera Enterprise Project Portfolio ManagementConfluenceMicrosoft ProjectMicrosoft SharePoint
Transaction security and virus protection software
McAfeeEncryption softwareSymantecVirus scanning software
Analytical or scientific software
SASThe MathWorks MATLABStataCorp Stata
Desktop publishing software
Adobe Systems Adobe InDesignAdobe Systems Adobe DistillerMicrosoft Publisher
Electronic mail software
IBM NotesMicrosoft Exchange ServerMicrosoft Outlook
Internet directory services software
Domain name system DNSActive directory softwareNetwork directory services software
Network monitoring software
Dartware InterMapperWiresharkNagios
Access software
CitrixMac HelpMate
Administration software
SolarWindsElement management software
Data base reporting software
Microsoft SQL Server Reporting ServicesSAP Crystal Reports
Enterprise system management software
IBM Power Systems softwareSplunk Enterprise
File versioning software
Apache Subversion SVNGit
Filesystem software
Desktop partitioning softwareSymantec Norton Utilities
Financial analysis software
Oracle E-Business Suite FinancialsDelphi Technology
Helpdesk or call center software
Help desk softwareCall center software
Human resources software
Human resource management software HRMSOracle Taleo
Information retrieval or search software
Information systems integration softwareLexisNexis
Object oriented data base management software
Hibernate ORMPostgreSQL
Office suite software
Google DriveMicrosoft Office
Web page creation and editing software
Adobe Systems Adobe DreamweaverFacebook
Word processing software
Microsoft WordGoogle Docs
Authentication server software
Password management software
Calendar and scheduling software
Calendar and scheduling software
Communications server software
IBM Domino
Content workflow software
Atlassian JIRA
Customer relationship management CRM software
Salesforce software
Document management software
Adobe Systems Adobe Acrobat
Expert system software
Ansible software
Graphical user interface development software
Salesforce Visualforce
Industrial control software
Supervisory control and data acquisition SCADA software
Internet browser software
Internet browser software
Internet protocol IP multimedia subsystem software
Voice over internet protocol VoiP system software
License management software
License management software
Metadata management software
CA Erwin Data Modeler
Network operation system software
Remote install server software
Network security or virtual private network VPN management software
Virtual private networking VPN software
Platform interconnectivity software
Migration software
Portal server software
Apache HTTP Server
Presentation software
Microsoft PowerPoint
Requirements analysis and system architecture software
Unified modeling language UML
Sales and marketing software
Marketo Marketing Automation
Spreadsheet software
Microsoft Excel
Storage networking software
Media storage management software
Transaction server software
Customer information control system CICS
Video creation and editing software
Apple Final Cut Pro