BHOM Community Ambassador - Part Time (Personal Services)
BHOM Student Living has an established foundation of experience, resources, and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. We continue to recognize that we are only as strong as each individual employee, and we value our employees by providing a strong benefits package.
The Community Ambassador serves as a liaison between current residents and the management team and establishes relationships with prospective residents and the community. The Community Ambassador is responsible for creating and maintaining a vibrant community atmosphere and increasing resident satisfaction and retention within the community. This will be accomplished through programming (initiating social and developmental activities), one-on-one contact, proactive problem-solving, and an overall focus on the well-being of our residents. In addition to creating a community setting, Community Ambassadors serve as role models for residents, both as students and residents. Exhibits strong commitment to the service needs of internal and external customers. Represents the company in a professional and courteous manner.
Essential Job Functions:
- Participate in developing and implementing community enrichment programs, area meetings, and events that all support B.HOM Student Living's living-learning environment. These include social as well as developmental programs that have been coordinated with other staff members to achieve community goals.
- Participate in the marketing and leasing efforts to meet weekly and monthly leasing goals.
- Cover rotating office shifts during posted day and business hours, including nights and weekends. Duties include giving tours, leasing responsibilities, phone contacts, customer service, and general office work.
- Cover rotating (on-call) Community Ambassador on duty shifts, after-hours, and on weekends. Duties include touring the property, handling lockouts, responding to noise complaints, and responding to emergency situations.
- Serve as a resource for residents regarding the services offered by B.HOM Student Living, the surrounding community, and the local colleges and universities, as well as other community issues, conflict resolution, and crisis management.
- Interact with potential residents by giving tours, discussing the benefits of living at the property, distributing marketing materials, and attending housing fairs.
- Serve as a role model and represent B.HOM Student Living in a positive manner.
- Assist General Manager and residents during all move-in and move-out periods.
- Other duties as assigned.
Job Qualifications:
- Where required by law, must have a state leasing license or ability to obtain the required license(s) within the timeframe mandated by state law.
- Proficient in MS Office applications and strong, demonstrated computer technology skills (including social media use)
- Excellent verbal and written communication skills with the ability to present thoughts and ideas clearly.
- Strong ability to plan and organize multiple tasks effectively.
- Ability to maintain high level of confidentiality.
- Must be able to reside in an assigned staff apartment.
- Must move on-site no later than one month prior to fall semester move-in day to participate in fall training and preparation of building opening.
Work Schedule: Generally, 9am-6pm, Monday-Friday, with extended hours and/or weekends being required as scheduled, or as needed to meet business needs.
Community Ambassadors must be able to commit an average of 20 hours per week to office hours, off-site marketing and promotional activities, on-call duty shifts, programming, and regular resident interaction.
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally and may occasionally lift up to 30 pounds.
This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
