Training and Quality Assurance Coordinator - Waldorf Astoria New York (Finance)
After undergoing a transformative restoration, The Wal dorf Astoria N ew York is set to reignite its magnetic allure. The Wal dorf Astoria N ew York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Wal dorf Astoria provides guests the exceptional environment and the personalized attention of True Wal dorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Wal dorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
At Wal dorf Astoria, we create unforgettable experiences for our g uests, meaningful opportunities for our Team Members, and a positive impact in our community.
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The Wal dorf Astoria N ew York
The Training and Quality Assurance Coordinator will promote a well-trained staff resulting in positive guest relations. Working with the hotel's line team members ensures that company standards are met and measured.
What will I be doing?
The Training and Quality Assurance Coordinator will perform the following tasks to the highest standards:
- Maintenance of employee records including personnel files, learning history
- Scheduling and coordination of training classes, including maintenance of training calendar
- Development and distribution of training brochures and flyers notifying team members of upcoming classes, tracking employee sign-ups and preparation of materials including certificates of completion
- Assist HR Administrator with recruitment and hiring of new team members
- Coordinate job opportunity system
- Assist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising
- Input and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system
- Prepare and distribute reports measuring trainings results. Maintenance of inventory of all training supplies, stationary, and office equipment
The hourly range for this role is $33.65 - $38.46 plus full-time benefits and is based on applicable and specialized experience.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes
- A passion for teamwork and development
- Excellent organizational skills with a high level of accuracy
- Excellent communication skills and ability to build effective long-term relationships
- Excellent computer skills
- Analytical approach to work
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- T eam Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
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