Director, Provider & Client/Broker Experience Design (Finance)
Role Overview
The Product Design Director for Provider and Client/Broker portfolios plays a pivotal role within our health insurance and services company. This influential leadership position requires visionary leadership, strategically steering the design process in collaboration with Product and Technology leadership. The Director will advance human-centered experience design, fostering a culture of innovation and change through the adoption of a product mindset. With a clear focus on transformation and excellence, this role is designed for a leader who thrives in dynamic environments and is passionate about redefining health insurance experiences for both providers and clients.
Key Accountabilities
- Partner with Product and Technology leadership to establish and refine design strategies for the Provider and Client/Broker portfolios.
- Align design initiatives with the company's overall strategic objectives and growth plans.
- Stay informed of industry trends, ensuring the design strategy is innovative and forward-thinking.
- Roadmap Oversight
- Oversee the delivery roadmap, managed by junior team members, ensuring alignment with strategic priorities.
- Monitor project progress and performance, providing guidance and support to ensure timely and quality outcomes.
- Collaborate with cross-functional teams to integrate design efforts seamlessly across different domains.
- Champion a human-centered approach to experience design, enhancing the usability and engagement of health insurance products.
- Apply design thinking principles to deeply understand user needs and translate them into actionable design solutions.
- Foster a culture that values empathetic, user-focused design across the organization.
- Lead, mentor, and develop a team of talented designers, fostering an environment of growth and creativity.
- Empower team members to own their projects and make impactful contributions, providing the necessary tools and resources to succeed.
- Encourage collaboration, open communication, and knowledge sharing within the team and with broader stakeholders.
- Driving Change and Innovation
- Lead the organization and partners through transformative changes, promoting the adoption of a product mindset.
- Identify opportunities for innovation, driving initiatives that improve efficiency, effectiveness, and competitive advantage.
- Act as a change agent, inspiring others to embrace new methodologies and innovative practices.
Qualifications & Experience
- 10+ years of experience in this space.
- 8+ years of experience in product design leadership roles
- Experience managing large teams within a matrixed organization
- Experience and comfort reporting to Executive Leadership Team members where appropriate
- Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term strategic plan
- Entrepreneurial with either startup experience and/or driving new initiatives within a large organization
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
