Information Technology Technician (IT) (Information Technology)

Base pay: $21.00-$31.50
JOB SUMMARY
Assist the Technology Support Supervisor in all aspects of the Information Technology Systems Department operation. The primary focus of this position will be end user desktop and technology infrastructure systems support and documentation, providing prompt and accurate support to users, employing a high degree of customer service and technical expertise.

JOB DUTIES AND RESPONSIBILITIES
Specific Areas of Responsibility

Install, administer, and troubleshoot computer hardware including personal computers, printers, and related peripherals on site and remotely.
Install, administer and troubleshoot computer software including Microsoft Operating Systems, MS Office suites, and organizational software programs.
Maintain and upgrade software solutions and hardware driver updates from manufacturers.
Monitor and respond to help desk calls and provide technical support to end users.
Maintain connectivity of LAN, e-mail, and Internet access.
Provide technical training for computer systems to the clinic staff as needed.
Provide technical support for Cisco VoIP telephone and teleconferencing systems.
Assist with documentation of hardware and software configuration, and computer equipment inventory.
Research technological applications and procedures as needed.
Recommend hardware and/or software applications to meet organization needs.
Prioritize work requests to best serve organizational needs.
Promote a positive working relationship with SCHC staff.
Provide quality customer care in a fast and efficient manner.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Good written and oral communication skills.
Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Good working knowledge of computer hardware and networking components.
Computer knowledge in MS Office and MS Windows operating systems.
Working knowledge of managing technology infrastructure systems such as print/fax servers, data backup (local and cloud), ITSM, Active Directory and ADFS, DNS, DHCP, Group Policy, domains, and users and groups administration
Provide configuration and end user support of Cisco VoIP phone systems.
Problem solving aptitude in order to recognize, diagnose, and implement solutions to user inquiries and equipment problems.
Physical mobility required to move and install up to 30 lbs. of computer equipment.
Prioritize workload and manage time effectively.
Ability to analyze user and minor network-related problems and implement solutions.
Establish and maintain effective working relationships with all levels of staff, other managers and vendors contacted during the course of work.
Experience with electronic health records helpful but not required.

EDUCATION & EXPERIENCE

Two years technical support experience.
Knowledge and experience with MS Windows operating systems.
Knowledge and experience with MS Windows Active Directory and networking.
CompTIA A+ certification or equivalent.

PREFERRED QUALIFICATIONS

AA degree in a technology related discipline or equivalent experience / certification.
Working knowledge of VoIP phone systems.
Experience in healthcare IT environment.
Desire to extend IT knowledge and seek continuing IT educational opportunities.

BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free subscription based app for meditation and sleep
Free telemedicine service for benefit eligible employees