Quality Manager (Engineering)
Company
Federal Reserve Bank of New YorkWorking at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.The Bank's flexible work model supports balancing the demands of work and life, while prioritizing the value of connecting and collaborating with our colleagues in person. Employees are expected to live within a commutable distance of their primary work location to support team collaboration.
What we do:
The Markets Technology Markets Technology (MT) is responsible for the coordination and delivery of the Markets Group technology portfolio. Markets Technology drives the critical Markets Transformation program and is responsible for delivering technology solutions that will change the way the Bank plans and executes open market operations.
Your role as Quality Manager:
The Quality Manager is responsible for ensuring that all aspects of program delivery meet the highest quality standards and align with client expectations. This role focuses on overseeing quality processes across large-scale, complex technology programs, including software development, systems integration, and infrastructure delivery. The Quality Manager works closely with stakeholders, ensuring compliance with regulatory and contractual obligations while driving continuous improvement initiatives.
In addition to the Bank's expectations for Senior Leaders and Touchstone Behaviors, the following are characteristics expected when selecting this new leader.
Leadership:
Inspiring team leads as well as peers.
Excellent communicator and collaborator.
Enterprise-focus:
Take a Bank view on opportunities for continuous improvement.
Values collaboration across the Bank and FRS.
Results via Influence:
Achieve results and execute at high quality standards.
Fosters an inclusive culture, partner with other leaders across diverse backgrounds.
Coach and Mentor:
Empowers team to take ownership of their deliverables. Empowers and mentors Scrum Masters
Accountability Mindset:
Takes ownership of issue and problems.
Manages risk to ensure high resiliency and stability.
What we are looking for:
Experience developing, implementing, and managing a quality assurance framework tailored to a large-scale technology programs.
Mindset that ensures adherence to industry standards (e.g., ISO 27001, ITIL, CMMI, Agile frameworks) and compliance with customer-specific quality requirements.
Experience overseeing quality control across project lifecycles, including requirements gathering, design, development, testing, and deployment phases.
Experience establishing program-level quality metrics and KPIs to track performance and identify improvement areas.
Experience conducting program reviews to ensure alignment with quality standards.
Strong “influence without authority skillset. Experience guiding Matrixed teams to foster a culture of quality and continuous improvement. (Eg. Collaboration with program managers, technical leads, and delivery teams to resolve quality challenges effectively)
Demonstrated experience identifying potential quality risks and implementing mitigation strategies.
Demonstrated experience facilitating root cause analysis for program defects, delays, or non-compliance issues and lead corrective action planning.
Demonstrated experience engaging with stakeholders to ensure quality expectations are clearly defined and consistently met.
Demonstrated experience providing regular quality updates to senior management and stakeholders through reports and presentations.
Demonstrated experience driving process standardization and optimization to improving delivery efficiency and program outcomes.
Experience leveraging standard tools and methodologies such as Agile Quality Assurance, and DevSecOps practices to enhance quality standards.
Experience using automation and data analytics to streamline quality monitoring and reporting processes.
Salary Range: $209700 - $389400 / year
We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you're stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.
Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.
Benefits:
Our organization offers benefits that are the best fit for you at every stage of your career:
Fully paid Pension plan and 401k with Generous Match
Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
Subsidized Public Transportation Program
Tuition Assistance Program
Onsite Fitness & Wellness Center
And more
The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.
The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.
We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we'll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.
Full Time / Part Time
Full timeRegular / Temporary
RegularJob Exempt (Yes / No)
YesJob Category
Information TechnologyWork Shift
First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
