Application Support Analyst (Information Technology)
Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 166,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.
JOB SUMMARY:
The Application Support Analyst is charged with responding to troubleshooting, product update/release requests, and new implementation for the credit union's 3rd party applications that integrate with the credit union's core system. You will be responsible for all aspects of installing new or enhanced software applications, working with the credit union's departments as they prepare for the installation of the software, as well as post-installation training assist and support. The types of systems included but not limited in this support role will be consumer, commercial, and real estate loan origination systems, account opening systems, collections and other 3rd party solutions that support the credit union. This role is vital to a successful implementation and support of our 3rd party applications and will help strengthen the usage of the systems to support the credit union's mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for all aspects of 3rd party systems under TVFCU control including, but not limited to, version updates, product updates and/or additions, user permissions and site functionality.
- Analyzes the credit union's existing products/processes and consults with the system business owners to map the system to the credit union's core system.
- Oversees/performs system set-up for the department applications (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
- Provides software support/guidance by answering questions on function, features, and usage of software products.
- Interacts with various system providers in order to maximize the vendor relationship and resolve technical support issues in a timely manner.
- Defines application problems by conferring with staff; evaluating procedures and processes.
- Develops solution by preparing and evaluating alternative workflow solutions.
- Controls solutions by establishing specifications and enhancements; coordinating development with vendors.
- Validates results by testing programs; provides written documentation of results.
- Provides support by assisting with technical training of the platform if needed.
- Analysis workflow and decision engine data to optimize efficiencies if applicable.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Prepares production and statistical reports to provide records for tracking and auditing purposes.
- Works closely with the Operational Training for implementation of various software systems.
- Consistently provides courteous and professional service.
- Demonstrate concern and respect for others in all interactions, and inspires their confidence and trust.
- Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
- Perform other duties as assigned.
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
- Undergraduate degree in Business, Information Technology, Finance, or a related field preferred.
- Two years of lending experience preferred.
- Strong technical, analytical, and organizational skills required.
- Must have the ability to initiate new ideas.
- Capable of handling multiple projects simultaneously.
- Must be proficient in Microsoft Office, Symitar Core system, and will be able to learn TVFCU's 3rd party systems.
- Applies knowledge of credit union systems, policies, and procedures.
- Complies with all Credit Union policies and procedures.
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
- Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
- Criminal background check and drug screening.
- Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
