zizzl Spark Program Benefit Analyst (Manufacturing)

zizzl Spark Program:
The zizzl Spark Program will provide tools and experiences to set you up for success in the Benefit Analyst role. Employees must successfully complete the Spark Program before moving full-time into a Benefit Analyst position. Graduates from the program will have successfully completed:
All internal zizzl Spark courses, exams, and tasks. Passed the Wisconsin state Health Insurance exam (paid for by zizzl). Completed the Health Insurance exam prep course (paid for by zizzl). Passed the final exam which includes presenting an employee benefit presentation (using the skills learned throughout the program) to Senior Leadership. Completed a full Open Enrollment cycle (October December) while serving as a resource on the Concierge Call Center Team.

Responsibilities: A Benefit Analyst will manage client and employee queries through email, tickets, and phone. The individual will need to learn zizzl technology to have the capability to locate information to guide the queries. A successful candidate must be intelligent, well spoken, exude a patient attitude and have strong computer skills. This entry level position has large potential for internal growth in an entrepreneurial fast-growing organization.

Client and Employee Support:
First point of contact for Client Support (filtering questions/issues/escalations).Respond quickly and accurately to system questions.Execute research and analysis to resolve employee cases.Task Execution based on standardized process guides (audits, processing, submission, testing, etc.).Proactively monitor benefit and technology administration processes to ensure accuracy and mitigate downstream issues.Quality Assurance, Data Auditing, Data Entry in the zizzl benefit administration system.Data Entry, Application Entry, Employee Escalation Outreach.Ensure client satisfaction by providing excellent service resulting in consistent high Net Promoter Scores (a measure of client satisfaction).Successfully partner with various members of the zizzl organization across multiple projects and teams as needed.Know and continually build knowledge about our products and technology.Actively participate in zizzl sponsored professional development and training initiatives.Proactively seek out opportunities for efficiency and accuracy in daily tasks.

Concierge Line: (Primary responsibility only during the Spark Program window. Once an individual has graduated to the full-time role of Benefit Analyst, Concierge support is provided only as needed.)

First point of contact for Employees/Members fielding service calls for client and their employees.Maintain a positive and professional attitude at all times, providing personalized engaging interactions with internal and external resources.Respond promptly and accurately to all inquiries (via phone and email), taking immediate action when confronted with a problem or made aware of a situation.Answering all member calls while representing our values throughout all member interactions.Follow up and return calls to members if calls are missed in a timely and effective manner, managing the call tracker tool to ensure tickets are closed within the appropriate window.Record and track all member calls for quality and training purposes.

General:
Other duties as assigned.