Program Supervisor- Referral (Personal Services)
In order to be considered, a completed supplemental questionnaire is required for this recruitment prior to the close of the job posting. Please refer to the below summary section for the questions.
Child Action, Inc. (CAI) is a private, non-profit corporation created in 1976 to promote the education and social welfare of children and families and to advocate on their behalf. Our programs include resource and referral services for families seeking child care, child care subsidies for qualifying families, recruitment and professional development of the child care workforce, and family education and support.
We are seeking individuals who are highly organized, have the ability to multi-task, provide excellent customer service, have good problem solving skills and have the ability to understand the problems and issues facing families from a variety of ethnic and economic communities.
Position Purpose & Scope:
Under the general direction of the Resource and Referral Manager, the Program Supervisor - Referral position is responsible for daily operations of an assigned unit, supervision of staff, review of work products and services, and handling client complaints. The Program Supervisor - Referral manages and oversees resource and referral child care provider information, parent referrals; Foster Child Care Bridge navigation services and voucher processing. The Program Supervisor - Referral is responsible for knowing all guidelines, regulations and polices developed and/or set forth by the Board of Directors and the department Director and contract partners.
Typical Duties:
Monitors the daily operations of assigned unit
Reviews staff work for completeness, accuracy, and compliance; checks files and approves actions
Recognizes error patterns and provides feedback
Trains and provides technical assistance to assigned staff
Applies knowledge of regulations effectively
Responds to questions and complaints from clients or other agencies
Works collaboratively with other supervisors/managers on issues
Supervises assigned staff
Provides ongoing training to assigned staff
Reviews and approves time off requests
Reassigns work during employee absence
Conducts annual performance evaluations
Ensures compliance with all agency safety practices, ergonomics and work rules
Knows policies in the Employee Handbook to address employee issues; works with management to resolve any issues
Conducts staff meetings, establishes agendas and training topics; assists with writing training materials
Interviews and selects staff
Attends supervisor meetings and training sessions
Meets with staff regularly to explain and implement new policies or changes
Participate as a contributing member of Child Action, Inc. (CAI) team
Integrate strengths-based strategies into services provided to parents and child care providers
Works collaboratively with other supervisors to support goals and projects of the agency
Participates in assessment, planning and development of program services
Documents and tracks participant activity for program reports and services planning
Works with other CAI unit to resolve problems, analyze, review and approve files, follow up on discrepancies, locate files, and email communication daily to units
May open and close the office to comply with safety and security guidelines
May serve on committees or be assigned to special projects
Prepares and maintains records and reports for assigned area
Performs other duties as assigned
Duties when assigned to the Referral Unit (Community Services):
Develops and oversees the grant-based, annual service plan
Develops and submits proposals to meet budgetary needs
Prepares reports and documentation for funders
Coordinates and evaluates program services
Manages and oversees processing of complaints on child care services
Develops curriculum kits and other incentives to help improve the quality of license-exempt Family, Friend, and Neighbor care
Oversees the dissemination of child care information to the public
Presents CAI services at public meetings and participates in county planning discussions to develop child care services.
Presents to the community and answers community questions to clarify CAI programs, services, and local and state child care infrastructure.
Provides resources and statistical reports to government agencies
