Cash Services Manager (Project Management)
Cash Services Manager
Department: Management
Classification: PMO
Exemption Status: Exempt
Reports To: Senior Manager, Casino Operations
Pay Grade: TBD
Location: All GLC Properties
Position Summary — The Cash Services Manager plans, directs, and carries out strategies and policies relating to Cash Operations.
Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation.
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Addresses personnel matters in adherence to departmental protocols, established casino standards, and procedural guidelines.
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Prepares and manages budget, including expenses related to staffing levels, capital expenditures, and maintenance costs.
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Assumes Human Resources responsibilities for the department, cultivating a collaborative work environment that encourages teamwork, provides performance feedback, and upholds mutual respect.
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Ensures high-quality compliance with company policies and legal requirements.
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Demonstrates professional communication skills, fostering and sustaining positive relationships with both staff and management.
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Executes all duties in compliance with regulatory statutes, the employee handbook, departmental policies, and safety regulations at Grand Lake Casino.
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Providing strong leadership to guide and inspire teams. Building and managing high-performance teams. Mentoring and developing team members.
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Making critical decisions that impact the overall success of the organization.
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Communicating the organization's vision, mission, and goals to employees.
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Addressing complex problems and challenges within the organization. Implementing solutions to improve efficiency and effectiveness.
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Leading and managing organizational change initiatives. Adapting strategies and operations to meet evolving business needs.
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Identifying and mitigating risks that could impact the organization. Developing and implementing risk management strategies.
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Providing regular reports on key performance indicators and other relevant metrics. Keeping senior leadership and stakeholders informed about the organization's performance.
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Ensures compliance through extensive knowledge of MICS, TICS BSA Title 31 and applicable gaming regulations.
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Must be able to write SICS (Systems of Internal Controls Stands, Policy and Procedures)
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Must be able to create training programs.
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Must have excellent people skills with a strong background in customer service.
Qualifications
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High school diploma or G.E.D. and five (5) year or equivalent supervisory/management experience in cash handling required.
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Business education preferred.
Knowledge, Skills, and Abilities
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Ability to lead and motivate team members, fostering a positive and productive work environment.
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Ability to multitask and work as part of the team and to promote a cooperative approach between departments.
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Excellent problem solving and critical thinking skills.
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Ability to use Microsoft Office Suite; particularly: PowerPoint, Excel, and Word.
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Must have good written and verbal communication skills, multitasking skills, and the ability to adapt.
Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a preemployment drug screening prior to beginning employment. Must be at least 18 years of age per gaming regulations.
Physical Requirements — Position requires sitting for entire shifts, ability to twist, stoop, bend, use extensive and repetitive hand movements, and lift up to 35 lbs. regularly.
Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.
Special Working Conditions — Must be able to have a flexible and versatile schedule to include weekends and holidays.
This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.
Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.
