Complex Assistant Starbucks Manager - Hilton Tampa Downtown and Embassy Suites by Hilton Tampa Downtown Convention Center (Finance)

The Hilton Tampa Downtown and Embassy Suites by Hilton Tampa Downtown Convention Center are searching for their nextComplex Assistant Starbucks Manager to help lead the team!

Reporting to the Complex Starbucks Manager, this role oversees 8+ F&B team members per property. The ideal candidate will be a hands-on leader with 1-2 years of management experience, strong communication skills, and the ability to drive team accountability. Hilton leadership experience is highly preferred, while Starbucks experience is a plus but not required. Candidates must have a strong understanding of operational standards, policies, team management, scheduling, and floor operations. A background in grab-and-go, coffee shop, or comparable hotel leadership is preferred. This role requires active floor management at least 80% of the time.

In the heart of downtown Tampa, these stylish properties by the waterside are adjacent to the Tampa Convention Center and Amalie Arena and offer a full-service Starbucks within the hotels. Both store hours of operations are 6:00am - 6:00pm.

Shift Pattern: Full availability is required including weekdays, weekends, and holidays.

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

AComplex Assistant Starbucks Manager plays a crucial role in ensuring the smooth operation of Starbucks locations. Here are the key responsibilities and duties associated with this position:

Training and Development:

• Training New Employees: Store managers train new employees on how to work effectively in the store. This includes imparting knowledge about products, equipment, and customer service.
• Internal Promotion: They also focus on developing existing store associates, encouraging their growth within the company.

Store Operations:

• Maintenance and Cleanliness: Store managers ensure that the store is well maintained, clean, and organized at all times.
• Inventory Management: They monitor inventory levels to prevent shortages of essential supplies (such as coffee beans, cups, and mugs).
• Quality Control: Managers inspect coffee beans during roasting and brewing processes to maintain coffee quality.
• Cash Management:They manage cash positions throughout the store.

Customer Service:

• Guest Satisfaction: Store managers address customer concerns promptly and strive to ensure that guests have a positive experience during their visit.
• Community Relations: They maintain relationships with local businesses, community leaders, and other store managers to promote a positive image for Starbucks.

Operational Changes and Meetings:

• Operational Improvements: Managers implement operational changes based on input from district managers or regional directors.
• Collaboration: They participate in meetings with other store managers to discuss challenges, performance issues, or opportunities for improvement.

Employee Scheduling and Performance:

• Scheduling: Managers handle employee schedules, including hiring new staff and addressing performance concerns.
• Performance Management: They ensure that employees meet performance standards and contribute to a productive work environment.

Business Growth and Strategy:

• Sales and Profitability: Store managers develop and implement strategies to increase sales and profitability.
• Positive Work Environment: They foster a positive and productive work environment for both employees and customers.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!