Ingenious Med, Inc.
Manager, Customer Support (Administrative)
The Manager, Support Services is responsible to lead and manage a team of support agents working in a 24x7 Support Department. In addition to team management and leadership responsibilities, this role will be responsible for defining, implementing, and monitoring business processes that will lead to efficient ticket resolution with end goals including customer retention and references. This role meets with customers to summarize and review case progress for the account.
This job is a hybrid of remote work and reporting to work at the Atlanta office location, as well as occasional travel to various company events.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris' Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
Responsibilities: