Change Management Manager (Project Management)
JOB SUMMARY
The Change Management Manager oversee PERA's Office of Change Management (OCM). The Change Management Manager is responsible for leading and managing the change management program at Colorado PERA. The incumbent leads the OCM operations, supervises the Change Management Specialist(s), directs and administers change management programs to ensure projects meet business objectives. This position proactively partners with the OCM team, executive leadership, Communications and other PERA employees on enterprise-level projects and major initiatives as assigned.
In addition to managing the OCM, this position also maintains an internal change agent network who can assist on enterprise-level change and consult on team-level change initiatives. The OCM completes detailed stakeholder identification and end user needs assessments to design, develop, and deliver robust change management plans focused on audience-appropriate communication mechanisms and tactics to address end user needs and expected impacts.
PURPOSE AND SCOPE
Reporting to the Senior Director of Communications, the Change Management Manager will oversee the OCM, which develops and implements programs and initiatives in the areas of change management, team development and organizational change competencies. The individual will partner with the Senior Director of Communications, Change Management Specialists, project managers, executives, division heads and functional area managers to implement change.
JOB EXPECTATIONS
The Change Management Manager builds and implements change management strategies and plans to improve employee adoption and usage while addressing potential challenges to change. This role drives efforts to gather requirements and recommend solutions for complex change management & communication needs for impacted staff and business end user audiences.
This position works in partnership with the project lead and sponsor to ensure change management needs are scoped properly at the beginning of the project lifecycle and ensures key change deliverables, risks and budgets are incorporated into project plans. The Change Management Manager partners with the Communications Division to ensure key messages and milestones are distributed to the organization to facilitate a culture of change and transparency.
ORGANIZATIONAL EXPECTATIONS
Business Acumen – Demonstrates understanding of organizational management to understand processes and potential impacts of change throughout the company.
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Knowledge of change management tools and best practices
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Knowledge of large-scale system change/implementation
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Knowledge of communications best practices
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Knowledge of the interactions between support divisions, customer facing divisions and revenue generating divisions
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Able to translate executive vision/expectations to frontline employees
ESSENTIAL FUNCTIONS
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Collaborates with the Senior Director of Communications, Change Management Specialists, and Human Resources to assess training needs and ensure a culture of change readiness.
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Oversees OCM staff workloads, monitors workflow plans and processes, and provides leadership and guidance to staff to prioritize change management initiatives ensuring OCM operations are integrated into assigned projects and initiatives.
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Develops solutions to organizational changes, issues, and concerns.
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Develops and executes change management activities that build awareness, desire, knowledge and ability.
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Supports Change Management Specialists to design, develop, and deliver end-to-end change management, team development & organizational development solutions.
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Applies a structured approach to transition individuals and teams from the current state to the desired state to achieve improved and sustainable mission results.
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Supports change management capacity by coaching and developing a network of change liaisons throughout the organization.
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Creates action plans for implementing the change activities identified in the change management strategy.
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Establishes and monitors key performance indicators (KPIs) and metrics to measure the success of change initiatives.
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Creates, maintains and reports to project leadership the status of change management efforts and results, on a regular basis.
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Stays informed of and applies industry best practices in developing all change management strategies.
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Supports organizational learning activities as subject matter expert in change methodology and best practices
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•Performs other duties as assigned.
QUALIFICATIONS
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Bachelor's Degree in Communications, Business Administration, Organizational Development or a related field or equivalent experience and
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5+ years of project implementation and/or change management. A combination of relevant education, training, and experience that demonstrates the necessary skills, knowledge, and abilities will also be considered.
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At least 2 years in a supervisory role
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Familiarity with ADKAR
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Demonstrated experience with enterprise-level change
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Change management certification or designation
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Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint
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Preferred Qualifications
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Advanced degree in change management or business-related field
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Demonstrated change management experience in complex enterprise software transition, organizational development and culture initiatives
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Advanced Change Management certification
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Prosci certification a plus
WORKING CONDITIONS
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Standard office environment with regular telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine
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Occasionally moving and positioning supplies in excess of 20 pounds
HYBRID WORK OPTION
Opportunity to work from home up to three days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.
JOB DESCRIPTION DISCLAIMER:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.
Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.
All Colorado PERA employees are subject to PERA's Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading. You may request copies of these policies from PERA's talent acquisition team and any questions can be answered by PERA's Investment Administration team.
INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload.
As part of the application process we would like you to provide us with two change management work samples, including one change management plan, from previous work (Client names may be redacted). We are mainly interested in what metrics would be used and the processes to move impacted employees from awareness through implementation. The plan should be no more than 3 pages. The second work sample should be a sample of an employee communication for a change initiative. Please send the requested work products directly to asailer@copera.org.
ABOUT COLORADO PERA
Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado's largest pension plan, we serve and educate over 600,000 members who are former and current public employees.
At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees' growth through training and leadership opportunities.
To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA's defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer.
To learn more about life at PERA, watch this video or visit www.copera.org/careers.
Position Title: Change Management Manager
Division: Communications
Reports to: Senior Director of Communications
Job Status: Full Time, Exempt
Salary: $105,000.00 - $130,000.00 Annually, Commensurate with experience
Posting Dates: 12/20/2024 to 01/05/2025
