Airport Customer Service/Ramp SUP-Advanced Air-LAS (Finance)
General information
Job Title
Airport Customer Service/Ramp SUP-Advanced Air-LAS
Date
Wednesday, January 8, 2025
State
Nevada
City
Las Vegas
Base Pay Rate:
$ 21.00
Full/Part Time
Full Time
Shift
A.M. shift, Overnight shift, P.M. shift
Requirements and Description
Responsibiliti es
The Unifi Customer Service/ Ramp Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily
activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the
first line of defense for our customers! This is a customer-facin g role, providing first-class customer service to everyone. You
are friendly, outgoing and love to make people happy on a daily basis!
Essential Functions / Key Responsibiliti es
* Supervises and coordinates daily activities of employees to ensure safe and effective operations.
* Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/F AA regulations, Unifi policies and safety procedures, and all applicable laws.
* Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
* Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
* Communicates with manager concerning any problems or issues.
* Schedules and conducts shift meetings.
* Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. * Loads, unloads, services, guides, and directs customer aircraft.
* Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.
* Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner.
* Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.
* Receives and records Customer baggage, airfreight, mail and company materials as required.
* Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibiliti es.
* Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.
* Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications
Pre-requisites
* Valid Driver's License.
* Ability to pass a pre-employment drug screen.
* Ability to pass up to a 10-year background check.
* Must be at least 18 years of age.
* Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
* Must complete SIDA training to obtain airport authority identification security.
Experience
* 1+ years of AVIATION experience
Knowledge, Skills & Abilities
* Excellent customer service skills.
* Strong work ethic.
* Ability to work in a team oriented environment.
* Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
* Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Preferred Qualifications: Over one year of aviation experience in a leadership role
Education
* High School diploma or GED.
Knowledge, Skills & Abilities
* Able to communicate information and instructions verbally and/or via radio equipment.
* Able to communicate effectively in a professional manner.
* Strong leadership qualities and ability to create a passionate and efficient workforce.
* Able to effectively resolve employee conflicts.
* Ability to apply creative solutions that have a positive impact on results.
Work Schedule
* You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
Work Environment
* Must be able to be alert to moving vehicles or aircraft and use radio equipment.
* Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
Physical Demands/Requir ements
* Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
* Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
* Must be able to work in cramped or high places.
* Must be able to carry heavy items up and down jet way stairs.
Supervisory Responsibiliti es
* Supervise team of Customer Service Agents, Ramp agents, and Leads.
Unifi is an Equal Opportunity Employer.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
