Member Engagement Representative (Mill Creek) - Full Availability (including week nights & weekends) (Media)
The Mill Creek YMCA is looking for a Membership Engagement Representative to join our team!
The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.
Our Commitment to Inclusion:
The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility--they guide everything we do.
We look forward to having you on our YMCA team!
*The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!
Position Summary:
Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.
Job Duties/Responsibilities:
Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
Entry level sales - follow sales cycle (introduction/probing/close)
Address and resolve membership concerns
Apply all YMCA policies, practices and procedures ensuring a positive member experience
Respond to emergency situations
Hand out and launder towels, monitor the locker rooms and adhere to other safety guidelines
Perform other duties as assigned
Qualifications:
Minimum age 18
Strong interpersonal and problem solving skills
Basic computer skills/knowledge required
Fluency in second language desired
Y Culture:
Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
Exhibit Caring, Honesty, Respect and Responsibility
Complete required training and certifications within established guidelines
Arrive on time ready for shift, clock in/out within timekeeping system
