IT Business Office Analyst (Finance)

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, *IL, KS, LA, MD, *MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The IT Business Office Analyst, reporting to the Manager, IT Business & Resource, is responsible for work as a key part of the IT business operations, to include vendors, contracts, IT budget, IT staffing management, and asset management. This role is also responsible for IT operational metrics, supporting within budget and quality delivery of all IT projects/programs, and change & risk management controls. The business office analyst will also play a key role in building, tracking, and maintaining the IT department overall training and development.

Education & Experience

Required:
o Bachelor's degree in Business, Finance, Accounting or relevant degree or equivalent experience

o 3-5 years of experience in a business operations roles to include vendor management, financial analysis, resource analysis and performance metrics

o Project management experience to include Excel, Project and PowerPoint

Preferred:
o IT Business Operations to include vendor management, resource analysis and asset management.

Key Responsibilities

• Responsibility for work on IT Budgets, analysis of budget vs. actual spend, management of key vendor contracts.
• Supports defining, tracking and reporting on service desk and other IT performance metrics.
• Tracks and reports IT staffing levels in coordination with the IT Business Office Manager and CIO
• Responsible for communication and to act as a functional bridge between internal teams and the vendor, help Senior management and their teams meet their strategic and tactical objectives in their use of the vendor technologies, promoting of vendor products, roadmaps and events. Managing problem escalation, vendor agreements, purchases and reporting.
• Supports vendor SOW agreements/contracts in collaboration with the other departments.
• Supports oversight with the vendor relationship, contracts and delivery of services. Monitor and analyze costs, performance, identify and manage risks and escalate potential issues.
• Tracks and reports our overall vendor performance - including variance analysis and supports escalation of non-performance.
• In collaboration with the Manager, develop and implement IT business operations process improvement initiatives
• Effectively document and communicate potentially high impact issues to Senior Management as necessary and work towards timely and effective resolution of vendor issues.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Technical Skills: Financial analysis, project management, resource planning and process improvement. MS Excel, Project and PowerPoint.

Working Conditions

Working Conditions:
o Works in a standard office environment, with minimal travel o Works non-regular hours as required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

*Annual base salary for Colorado, Hawaii, Illinois, Minnesota, Washington D.C. and Washington State residents: $83,000 - $106,000 depending on experience*
P3

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.