Customer Service Representative (Administrative)
Colson Group is hiring a Customer Service Representative. This position is currently posted for Internal employees only and will close on 1/31/25. To apply, login to Kronos, select the my career tab from the available tabs, and select search for jobs. You can then search customer in the search bar.
Please note that this position is a hybrid schedule and can be based at any of our existing locations, to be determined at time of hire.
Job Description
The CSR position will be responsible for daily management of all customer inquiries, primarily focused on a territory with a set group of accounts. Primary daily tasks will include, but not be limited to providing customers with their order status, customer email inquiries, order changes, order checking, backup for ISRs, backup for phone coverage. Need to communicate with customers and the sales team effectively and efficiently regarding opportunities, orders, RMAs, and other customer inquiries/issues. This is currently a hybrid position based at one of our existing locations, to be determined at time of hire.
Essential Job Functions
Communicate with customers concerning prices, special applications, returns, shipping dates, anticipated delays, and any additional customer needs.
Call customers when necessary to advise shipments delay and/or information necessary to process orders.
Make changes to or cancel orders/backorders and follow up on orders to ensure delivery by specified dates.
Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).
Provide price & delivery estimates to customers.
Immediate response to customers.
High organization ability & regimen for follow up of open issues.
Work within a territory as team member.
Maintain customer master file.
Handle customers in a professional manner.
Obtain customer feedback information.
Capability to Receive and enter phone/e-mail/fax orders.
Identify new and better ways to improve efficiency & accuracy.
Perform other related duties as required and assigned.
Work as a team with team members at all locations.
Abides by all established organizational policies, rules, and regulations.
Performs other related duties and projects as assigned.
Knowledge
High school diploma (required)
Associate degree (preferred)
Experience
3 years experience in a customer service/internal sales consultant role preferred.
3 years experience in a teaching/training role preferred.
Similar industry experience.
Salesforce experience preferred.
ERP system experience preferred.
Skills
Strong interpersonal communication skills.
High attention to detail.
PC Skills.
Ability to handle multiple requests and provide a rapid response.
Ability to work in a fast-paced team-based environment.
Ability to travel to multiple locations.
Ability to read and interpret product catalogs and procedure manuals.
