Analyst, Travel (Sales)

Position Description 

Role:           Travel Analyst 

Location:    Scottsdale, Arizona (Remote)

Key accountabilities/responsibilities for this role include: 

• Serve as a primary administrator for the Concur Travel and Expense system, including user setup, configuration, and maintenance.
• Provide troubleshooting and support for Concur-related issues, ensuring minimal disruption to users.
• Create and run custom/standard reporting within Concur.
• Collaborate with IT and finance teams to integrate Concur with other systems as needed.
• Monitor travel expenses and generate reports to track travel spend, compliance, and policy adherence.
• Conduct training sessions for employees on using the Concur system, including booking travel and submitting expenses.
• Develop and maintain user guides, FAQs, and other support materials for the Concur platform.
• Provide ongoing support to employees, answering questions and resolving issues related to travel and expense management.
• Assist in audits related to travel and expense management; address any findings or provide recommendations.
• Book travel including flights, hotels, cars when necessary. 
• Process travel requests in accordance with company policy in Concur travel platform.
• Monitor travel inbox in Outlook to assist associates.
• Review and audit expense reports daily to align with our current travel policy.
• Provides a high level of customer service to internal and external customers. 
• Communicates effectively with associates as well as leaders to answer questions/concerns in a timely manner. 
• Cross trained on all aspects of travel for purposes of illness, vacation or emergencies. 
• Bilingual (Spanish/English) is a plus.
• Other duties as assigned.

Required Skills: 

Associate's degree is preferred but not required. Equivalent training and experience may be substituted and considered. 

• Minimum of 3-5 years of experience in travel management, with a focus on Concur Travel and Expense administration.
• In-depth knowledge of Concur Travel and Expense platform, including system configuration and troubleshooting.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments. 
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).