Animal Services Supervisor (Finance)
ABOUT THE POSITION
The Department has opportunities for Animal Services Supervisors in Jurupa. Training for these positions may take place in either Jurupa and/or San Jacinto. In addition, this recruitment may be used to fill future vacancies throughout Riverside County, including Coachella Valley and San Jacinto.
The Animal Services Supervisor may provide oversight to the Animal Care Team. The incumbent will plan and schedule the feeding and care to all animals within the shelter. The Animal Care Supervisor will train and motivate the Animal Care Team as they assist in adoptions, animal return and relinquishment, answer questions, handle complaints, and provide support for constituents. They assist in the hiring and training of employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. This position requires hands on animal handling, cleaning, and the ability to assist in humane euthanasia.
The department desires candidates who possess supervisory or lead experience, strong customer service background, verbal and written skills, and compassion, empathy, and a desire to work in public service.
Competitive candidates will have experience leading a team of customer service representatives with hands on experience in supporting a team and animal care. Chameleon or other animal care tracking software experience is also highly desired but not required. Candidates who are able to jump in and support a team are encouraged to apply!
Meet the Team!
The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.
EXAMPLES OF ESSENTIAL DUTIES
• Plan, schedule, assign, train, and supervise the activities of the animal care staff including the care of animals, breed recognition, disease control, prosecution of violations of animal control ordinances and laws, and the impounding, releasing, sale, and/or destruction of stray or dangerous animals within a particular geographical area or program function; may act as the Animal Services Chief in the event of his or her absence.
• Oversee the administration and clerical work of an assigned department unit including, but not limited to, customer service, veterinary services, call-centers, shelter services, admissions, citations, impounding, adoptions, spay and neuter, foster care, and licensing.
• May on occasion repair minor shelter facilities and maintenance issues; contact Facilities for work orders and equipment requests.
• May conduct inventory check of animals to ensure all animals are accounted for; may check inventory of supplies in warehouse; prepare food and supply orders for department operations; organize supplies.
• Enter licensing, spay/neuter, surgery, microchips, vaccines, adoptions, foster logs, transfers, and release information into database.
• Answer customer complaints and provide conflict resolution management.
• Oversee the processing of adoptions, euthanasia requests and intend to comply reports.
• May handle cash payments for animal services fees; balance and count cash at the close of business.
• May conduct audits on reconciliations, microchip transactions and licensing transactions.
• May direct the operation of an animal shelter including feeding, kenneling and the general handling of animals, marketing efforts to encourage redemptions and adoptions of animals, and interviewing and selecting new employees.
• Plan and participate in departmental training programs for assigned staff; conduct courses and evaluate employee achievements and course effectiveness; prepare performance evaluations and review with subordinates; counsel employees in an attempt to resolve grievances and, when necessary, recommend disciplinary action.
• May assist the Animal Services Chief with the planning and developing of the Animal Care Program by identifying objectives of animal regulations, preparing policies and standard procedures, and developing overall goals.
• Recommend changes and improvements in existing programs and procedures; assist with the preparation of the annual budget, recommending and justifying adjustments in personnel and equipment.
• Interpret ordinances, statutes, regulations, and policies to the staff and general public while providing technical assistance in the resolution of difficult field investigations; prepare case files and assemble necessary documentation; may submit and discuss cases with the Animal Services Chief, Deputy Director and legal counsel, as appropriate.
• Promote animal control services by community relations with civic, governmental and private groups; assist the Community Outreach and Education Division; coordinate educational programs with schools, law enforcement agencies, media, and other groups; work cooperatively with other law enforcement groups when joint action is required.
• Maintain workload statistics; prepare reports and correspondence concerning the Unit; may set up maintenance schedules for shelter devices required in the performance of animal care duties to ensure that they are kept in safe operating condition.
• Review reports and other written materials composed by the staff; conduct and attend various supervisory meetings and conferences with management; may inspect and supervise the maintenance of equipment and vehicles of personnel.
MINIMUM QUALIFICATIONS
OPTION IEducation: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (An associate's degree or completion of 60 semester or 90 quarter units from an accredited college or university, preferably with course work in animal husbandry or a closely related field is preferred.)
Experience: Two years of experience, in which one year was in a lead or supervisory capacity, in a public or non-profit animal control program or in a closely related animal care field (e.g., veterinary office, animal grooming facility or animal board and kennel facility), which included responsibility for the caring, impounding and disposing of animals.
OPTION IIEducation: Completion of 60 semester or 90 quarter units from an accredited college or university, preferably with course work in secretarial sciences, office practices, business education, or a closely related field to the assignment.
Experience: Three years of clerical experience.
ALL OPTIONSKnowledge of: Principles and techniques of supervision related to the selection, training, direction, motivation, and evaluation of subordinates; state and county laws, codes and regulations governing animal control; legal liabilities and responsibilities of those concerned with the enforcement of animal control regulations and laws; causes, symptoms and safe handling of rabid animals; legal regulations, reports and procedures for the handling of rabies; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; modern office practices and procedures, including preparing correspondence and reports, and filing; standard office equipment, including the programming of a variety of material information processing equipment; the capabilities and applications of information processing equipment; various breeds of animals and their care and feeding.
Ability to: Plan, schedule and direct the work of others employed in animal care and clerical work; supervise kennel investigations; write comprehensive and detailed reports; exercise tact and good judgment; develop and maintain working relationships with the public and other governmental agencies; gather and present evidence and testify in court; work effectively under stressful situations; organize and meet deadlines; read, comprehend and interpret laws and regulations pertaining to animal control; perform complex clerical work involving independent judgment and initiative; read and interpret information from charts, graphs and tables; gather data and organize it into report format; understand and interpret laws, rules, regulations, and written policies and procedures, and apply them to specific situations; supervise subordinates; care for and safely handle animals so as to avoid injury to persons and animals.
Other Requirements
License: Possession of a valid California Driver's License may be required.
Physical Requirements: Lift, carry, push, and pull heavy objects that may weigh more than 50 pounds with or without reasonable accommodation .
This posting may be used to fill future mission critical vacancies.
SUPPLEMENTAL INFORMATION
For specific questions regarding this position, contact Amanda Campos at acampos@rivco.org.
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY - LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
