Customer Service Representative (Manufacturing)
The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.
- Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
- Receives and responds to requested material specification changes and processes appropriate actions
- Submits project changes through internal operating systems as needed
- Ensures timely order entry and proactively manages order timelines for assigned account(s)
- Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
- Receives and responds to customer complaints and processes appropriate corrective action
- Supports pricing requests
- Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory
- Prepares purchase orders for outside materials
- Prepares and reviews required business reports
- Helps to monitor the team's overall workload to level load as needed
- Helps to identify and share best practices
- Supports continuous improvement initiatives
- Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
Education & Experience Requirements:
- High school diploma or equivalent required
- Minimum of 2 years of relevant experience required
- Prior display, graphic, and/or contract packaging industry experience preferred
- Experience in ERP platforms (SAP preferred) and proficiency in Microsoft Excel and SharePoint
Knowledge, Skills & Abilities:
- Ability to design, implement and execute CRM business processes and associated applications
- Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
- Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
- Familiarity with organization's policies, standards and procedures guiding customer interactions
- Knowledge of practices, tools, and techniques for communicating with a customer
- Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment:
- Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
- Position may be based at Menasha Packaging site or customer location
The expected salary range for this position is $45,000 - $55,000 annually. This role is also eligible for an annual incentive plan and for a full benefits package including medical, dental, and vision insurance; basic term life, AD&D, Short- and Long-Term Disability; EAP; 401(k) retirement savings plan; PTO and paid holidays.
Salary Minimum: 44682Salary Maximum: 77454