Anthology Inc
Client Success Specialist (Finance)
Customer Success Specialist
Remote - Colombia
*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visitwww.anthology.com.
The Customer Success Management team ensures customers realize value throughout their Anthology journey. The Customer Success Specialist role supports client relationships, contract execution, and renewals by assisting Senior Customer Success Managers and directly engaging with customers . The team focuses on understanding customer goals, tracking and reporting success measures, connecting customers to resources, resolving issues, and consistently delivering value. This role collaborates with other Anthology teams to provide customers with the necessary support and services. The ideal candidate is customer-focused, skilled at building strong relationships, and committed to driving activities that create exceptional value.
Utilizing a higher education enrollment marketing paradigm, Student Success provides marketing, enrollment and retention services to assist higher education institutions to increase their enrollment numbers. This is a highly dynamic environment that will require you to oversee all aspects of our customers' service delivery and work collaboratively with internal stakeholders including Marketing, Enrollment, Operations, Product Development, IT, and Sales to meet client expectations. You will strive to exceed operational performance metrics and analyze trends that impact enrollment services, always working proactively to ensure our customers' success. You will work independently and with the Student Success Senior Customer Success Managers to constantly seek ways to nurture and grow our accounts in a way that will benefit both the customer and Anthology.
Primary responsibilities will include:
The Candidate:
Required skills/qualifications:
Preferred skills/qualifications:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.