EDUCATION (Minimum education required to perform the duties of this position)

• Bachelor's degree in Computer Science or related field or two (2) years of related work experience required.

EXPERIENCE (Minimum experience required to perform the duties of this position)

In addition to the education requirement:

• Two years' experience installing, configuring, and troubleshooting server and networking environments or enterprise application environments required.
• One industry leading certification such as Network+, Security+, Server+, MTA, CCENT, etc. required.
• One advanced certification (MCSA, MCSA, CCNA, CCNP, etc.) or industry recognized project management certification preferred (PMP, CAPM, Project+).

KNOWLEDGE, SKILLS AND ABILITIES (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Proficient in Microsoft operating systems as well as MS Office products.
• Must have basic working knowledge of Microsoft technologies including but not limited to servers, workstations, Active Directory (domains, trusts, and GPO).
• Should have working knowledge of networking equipment and technologies including but not limited to routers, switches, gateways, and firewalls.
• Experience using Microsoft System Center Configuration Manager (SCCM) and other ITSM tools.
• Must be able to effectively learn diverse technology and business systems and complex processes and apply that knowledge to better serve the organization.
• Must have demonstrated communication skills and an effective, positive approach to staff relationships.  The ability to forge strong working partnerships within the organization as well as with strategic partners and vendors.
• Must possess a moderate degree of technical expertise in the software and hardware facilities commonly used in the organization.
• Ability to work with others on difficult technology problems, organize appropriate logic-based resolution paths, and ensure full resolution including customer satisfaction.
• Ability to periodically work evening and weekend hours as needed to minimize project impacts to members.  Ability to be part of an on-call rotation for the team consisting of evening and weekend hours.

Required Competencies

• Problem Solving
• Dealing with Ambiguity
• Time Management
• Demonstrates Courage
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Integrity & Trust
• Self-Development
• Business Acumen

Mental Requirements

• Analysis and interpretation of systems (hardware and software) used within the organization in order to implement system performance, security, and efficiency standards.
• Strong conceptual, practical application, and problem-solving skills and techniques.

Tools and Equipment Used

• Personal computers (desktop and laptop)
• File, print, and application servers
• Tape backup units
• Modems and modem pools
• CD ROM/DVD
• Network switches, routers, hubs, and interface cards
• Printers
• Firewall appliances
• Help Desk Case Management tool
• Disk cloning utilities
• Automated software distribution utilities
• Diagnostic and bench-marking utilities
• Carry and respond to cellular phone as determined by manager

WORKING RELATIONSHIPS/CONTACTS (Positions with which incumbent has frequent contact)

• Daily, personal/written/phone contact with management
• Daily, personal/written/phone contact with IT staff
• Daily, personal/written/phone contact with Credit Union staff
• As necessary, personal/written/phone contact with strategic partners and vendors

PHYSICAL DEMANDS (Physical effort generally associated with this position)

Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from prolonged work at the computer. Individual must be able to travel to complete applicable assignments, projects and training. Deadlines, workloads and pressure to achieve goals may cause increased stress levels. Occasionally may be required to lift 50- 100 pounds. Individual must be capable of maneuvering under and around office furniture.

WORKING CONDITIONS (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

Internal- Work is normally performed in climate- controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External- Some travel is required; however, information on environmental conditions is not available.

United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United is based in St. Joseph, MI, with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. United, as a not-for-profit company, takes its commitment to both Members and the community to heart by improving lives and bettering local neighborhoods through financial tools and resources. The employees who work at United, known as Team United, are rooted in their communities as friends, family, volunteers, and mentors. For more information visit www.UnitedFCU.com. 

EEO/AA Employer/VET/Disabled