Clarios, LLC
Customer Experience Analyst (VOC) (Administrative)
What you will do
This position exists within the Customer Success Management function of the Connected Services Business Unit. This role will be responsible for implementing and managing a robust Voice of Customer (VoC) program, including working with the regional teams to ensure consistency in customer surveys, interviews, and social listening, as well as managing the consolidation of results across targeted customers, their personas and their journeys.
As a CX Analyst, you will work with the regional sales teams to monitor, capture and analyze customer conversations and interactions, as well monitor social media platforms for competitive intelligence to glean sentiment and other valuable insights related to connected services. You will also implement processes and technology to aggregate and consolidate VoC data to provide a more holistic view for use in product development, monetization, and marketing activities. Additionally, you will leverage operational systems and data to understand how targeted personas are behaving throughout their journey and the issues they are experiencing.
How you will do it
What we look for
Required
Preferred
What you get:
Who we are:
Clarios is the creator behind the world's most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.