Dir, Contingency Planning (Finance)

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, *IL, KS, LA, MD, *MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

This position is responsible for the development of contingency support and coordination plans relating to potential events that could affect the capabilities and capacities of healthcare facilities and services to beneficiary communities supported through contracted services that TriWest provides for the Veterans' Administration (VA) Community Care Network (CCN) and the Department of Defense (DoD) TRICARE West Region managed care support contracts. The incumbent will work in close coordination with the Vice Presidents and Regional Directors who serve as the "account managers" and TriWest's primary points of contact with the Directors and staffs of the DoD/VA healthcare facilities, Coast Guard clinics, Special Operations commands, and National Guard and Reserve leadership in the geographic area supported. The incumbent will also maintain close communication, share information developed, and coordinate potential recovery and mitigation plans with other applicable TriWest department leadership. The position reports to the Chief, Military & Veterans Services Officer, a member of the TriWest Core leadership team.

Education & Experience

Required:

• Bachelor's degree in Healthcare Administration, Business, or a related field
• 5 years middle management experience with increasing responsibilities
• 3 years recent healthcare facility or health plans operations management experience
• Demonstrated experience with contingency and/or emergency management planning

Preferred:

• Master's degree in Healthcare Administration, Business, Operations Analysis or a related field
• Knowledge of business relationships between healthcare facilities, provider networks, and health plan members/beneficiary communities
• Experience in scenario analysis and emergency management & planning in the military health system
• Mid to senior level management experience in the military and/or Veterans' Administration healthcare systems

Key Responsibilities

• Developing, maintaining, and testing contingency plans to ensure they are effective and up-to-date with all requirements of the VA and DoD managed care support contracts, regulations, and industry practices.
• Conducting risk assessments and analysis of previously known and other possible natural events (earthquakes, storms, wildfires, other acts of nature) that can impact the delivery of healthcare in the DoD/VA healthcare facilities and communities supported by TriWest and developing plans with applicable departments or facilities to resolve or mitigate the impact of those events.
• Developing a collaborative and supportive working relationship with each of the VPs, Regional Directors and staff who serve as the primary points of contact with the supported DoD/VA healthcare facilities to gain awareness and insights into any anticipated events or operations that may affect services to their beneficiary communities; e.g., possible upcoming deployments or significant changes in staffing of supported healthcare facilities or anticipated significant movement of casualties or other patients to supported facilities.

• Leads development of scenario planning efforts for MTFs to include backfill of MTF providers staff members, actions to assist and accommodate MTF enrollees to network providers, and develop actions to ensure continuous health care delivery to all beneficiaries, to include those located in the affected area of a disaster or emergency and evacuees, who may be dislocated from the affected area.
• Develops a collaborative working relationship with the leadership of other key TriWest departments to share information and insights regarding contingency information and planning activities; e.g. Provider Services, Healthcare Services, Customer Services, Public Relations, Business Continuity and Recovery, etc.
• Supports VPs, Regional Directors, and other applicable TriWest staff relating to participation in contingency planning or exercises with supported DoD/VA healthcare facilities or specific communities.
• Trains and educates all applicable staff about existing contingency plans and their roles in them.
• Develops after action reports and presents on the status and effectiveness of contingency exercises or actual contingency events.
• Conducts research and advises leadership regarding current healthcare and health plan standards, practices and processes relating to emergency management preparedness, disaster recovery, and contingency planning.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; views change as necessary.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicates clearly, and draws sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Working Conditions

Working Conditions:

• Availability to work non-regular hours as necessary
• Remote work with occasional travel required
• Department of Defense security clearance required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.