Parts Manager (Project Management)

General Purpose:

The Parts Manager is responsible for maximizing return on investment through parts sales, inventory control, and expense control. The Parts Manager Reports to the Store Manager.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leads the Parts Department to achieve parts metrics and goals to achieve financial performance that is aligned with overall dealership financial and operational objectives.
• Collaborates with the Director of Aftermarket to make decisions in the best interest of the Parts Department.
• Works with the Store Manager to hire, lead and motivate, develop, coach, and evaluate Parts Department personnel.
• Monitors parts sales to assure achievement of budgeted sales and profit goals.
• Helps develop and implement a twelve-month continuous parts promotion and advertising program coordinated with Service and Sales Department promotions.
• Submits all warranty claims and return claims within the required time frame to receive maximum credits allowed. Uses surplus return privileges to the maximum amount allowed.
• Resolves customer complaints relative to parts service, eliminates the cause of customer complaints whenever possible, and reviews customer complaints and solutions with the Store Manager.
• Controls and maintains proper paper flow in the Parts Department to reflect all parts activity necessary to audit the performance of the department and individual employees on a monthly basis.
• Conducts a perpetual and an annual physical inventory of all parts and related inventories.
• Maintains all department tools, equipment and PLP vehicles in good working order.
• Performs other duties as required and necessary to ensure the success of PrairieLand Partners.

Supervisory Duties:

• Directly manages the Parts Sales Representatives in accordance with PLP's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work including goal and direction setting, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.

Knowledge, Skills, and Abilities:

• Ability to consistently promote, support, work, and act in a manner in support of PrairieLand Partners vision, mission, and values.
• Ability to focus on and provide a high level of customer satisfaction of all external and internal customers with a goal of retaining customers.
• Ability to promote and merchandise parts and accessories using all appropriate advertising methods.
• Strong knowledge of maintaining exciting, attractive, and current merchandising and self-selection displays.
• Ability to maintain an accurate and effective parts inventory control system that includes proper counter procedures to achieve managements goals for percent fill, customer service, and inventory turnover.
• Ability to maximize appropriate order discount programs.

Education:

• High School Diploma or General Education Diploma (GED) equivalent is required.

Experience:

• Two years of customer service experience is preferred.
• One year of management experience is preferred.
• Previous experience in a parts sales role is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have a valid drivers license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel to customer locations, meetings, warehouses, and other store locations on a regular basis is necessary.
• Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• Noise level in the work environment is moderate.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious working environment is required.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• May be required to rotate on-call responsibilities.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.